EasyScribe Payment Policy
Thank you for choosing EasyScribe. This Payment Policy outlines the terms and conditions regarding subscriptions, billing, cancellations, and our refund policy. By purchasing a subscription or any paid services on EasyScribe, you agree to the following terms.
1. Subscriptions and Billing Cycles
EasyScribe offers flexible Monthly and Annual subscription plans.
- Auto-Renewal: To ensure uninterrupted service, all subscription plans are set to automatically renew at the end of your current billing cycle.
- Billing: You will be charged on a recurring basis (monthly or annually) to the payment method provided at the time of purchase. Annual plans are billed upfront for the entire year.
2. Payment Processing
EasyScribe uses Paddle as our Merchant of Record to handle payment transactions, invoices, receipts, sales tax, VAT, GST, and other applicable transaction taxes on our behalf. Depending on your location, your transaction may be processed by the applicable Paddle entity, such as Paddle.com Inc. or Paddle.com Market Limited.
- We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, along with any other payment methods shown at checkout.
- All payment information is processed and encrypted by Paddle. EasyScribe does not store your full payment card details on our servers at any time.
- Paddle may appear on your invoice, receipt, bank statement, or card statement for EasyScribe purchases.
3. Refunds and Cancellations
Please refer to our Refund Policy for full details on refund eligibility, timelines, and how to submit a request.
- Refund requests for initial purchases must be submitted within 14 calendar days of the charge date.
- Refunds are only available if paid credits or features have not been materially used.
- For auto-renewal charges, a refund may be available within 14 calendar days of the renewal date with zero usage in the new cycle.
- To request a refund, contact us at support@easyscribe.ai with your account email and order details.
4. Cancellations
You have full control over your subscription and can cancel at any time.
- How to Cancel: You can cancel your subscription directly from your dashboard by navigating to "Account Settings" > "Billing" > "Cancel Subscription".
- After Cancellation: Canceling prevents future auto-renewals. You will retain full access to all premium features and your remaining quota until the end of your current paid period. Cancellation does not automatically trigger a refund.
5. Quota Usage and Rollover
- Minute Deduction: Your transcription quota is deducted based on the actual length of the audio/video files you process, rounded up to the exact minute. Additional features (like AI Translation or AI Summary) will consume additional minutes as specified during the process.
- No Rollover: Unused minutes do not roll over to the next billing cycle. Your quota will reset at the beginning of each new monthly or annual term.
6. Invoices and Receipts
An automated invoice and receipt will be sent to your registered email address immediately after every successful payment. You can also view and download past invoices from the Billing History section in your account dashboard, where available.
7. Contact Us
If you experience any billing issues, unauthorized charges, or have questions regarding your payment, please contact our support team immediately at:
Email: support@easyscribe.ai