Privacy Policy

This Privacy Policy explains how EasyScribe Inc. ("EasyScribe," "we," "us," or "our") collects, uses, discloses, and protects information when you use our website, applications, and related services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Scope

This Privacy Policy applies to information processed through EasyScribe Services, including:

• Account registration and login
• Audio/video upload and processing
• Transcription, translation, subtitle, summary, and AI note features
• Billing and account support interactions

This Privacy Policy does not apply to third-party services you access through external links or integrations not controlled by EasyScribe.

2. Information We Collect

We may collect the following categories of information:

2.1 Account and Profile Information

• Name or display name
• Email address
• Account credentials and authentication data

2.2 Content You Provide

• Audio, video, and file uploads
• Transcripts, translations, subtitles, summaries, notes, and edits generated through your usage
• Support messages and attachments you send us

2.3 Usage and Device Information

• Log data (for example, access time, IP address, browser/device type, error logs)
• Service usage data (for example, feature interactions, processing activity)
• Cookie or similar technology data where applicable

2.4 Billing and Transaction Information

• Subscription status, plan details, renewal status, and transaction metadata
• We do not store full payment card numbers; payment processing is handled by authorized payment service providers.

3. How We Use Information

We use information for the following purposes:

• Provide, operate, and maintain the Services
• Process files and generate outputs you request
• Manage accounts, credits, subscriptions, and related transactions
• Provide customer support and service communications
• Detect abuse, enforce terms, and maintain security
• Improve reliability, quality, and performance of the Services
• Comply with legal obligations and resolve disputes

4. Legal Bases (Where Applicable)

Depending on your location, we process personal data under one or more legal bases, including:

• Performance of a contract (providing requested Services)
• Legitimate interests (security, fraud prevention, service improvement)
• Consent (where required, such as certain cookie or marketing uses)
• Compliance with legal obligations

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Keep you signed in and maintain core functionality
• Understand usage and improve product performance
• Support security and prevent abuse

You can manage certain cookie settings through your browser. Disabling cookies may affect some Service features.

6. How We Share Information

We may share information with:

• Service providers that help us operate infrastructure, analytics, support, security, and payments
• Professional advisors (such as legal, accounting, or audit advisors) as needed
• Government authorities or other parties where required by law, legal process, or to protect rights, safety, and security
• Parties involved in a merger, acquisition, financing, or asset transaction, subject to appropriate confidentiality safeguards

We do not sell personal information for money.

7. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you may have rights under applicable California privacy laws, including:

• Right to know what categories of personal information we collect, use, disclose, or share
• Right to request deletion of personal information, subject to legal exceptions
• Right to request correction of inaccurate personal information
• Right to non-discrimination for exercising privacy rights

To submit a request, contact us atsupport@easyscribe.aiwith the subject line "California Privacy Request" and enough information for account verification.

8. International Users and Cross-Border Transfers

EasyScribe is based in the United States. If you access the Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Where required, we use reasonable safeguards for cross-border data transfers.

9. Data Retention

We retain personal information for as long as needed to:

• Provide the Services you request
• Maintain account, billing, and operational records
• Comply with legal, tax, accounting, and dispute-resolution obligations
• Enforce agreements and protect against abuse

Retention periods vary by data type, usage context, and legal requirements.

10. Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or alteration.

No system is completely secure. You are responsible for protecting your account credentials and notifying us promptly if you suspect unauthorized access.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to:

• Access or receive a copy of your personal information
• Correct inaccurate information
• Request deletion of personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise rights, contactsupport@easyscribe.ai. We may need to verify your identity before processing requests.

12. Marketing Communications

If you receive marketing emails from us, you can opt out using the unsubscribe link in the message. You may still receive non-marketing service communications related to your account or transactions.

13. Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate action.

14. Third-Party Links and Services

The Services may contain links to third-party sites or services. We are not responsible for their privacy practices. Review third-party privacy policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions become effective when posted, unless otherwise stated. If changes are material, we may provide additional notice through the Services or by email.

16. Contact Us

For privacy questions, rights requests, or data concerns:

Email:support@easyscribe.ai